Camera mileage and warranty obligations of used equipment stores
Legal subtleties of commission trade in photographic equipment
Carcasses purchased from large second-hand photographic equipment thrift stores are often brought to the workshop (GetLens, FotoCCCP, Bright Photomarket) with a receipt and a branded warranty card for 14–90 days. The client says: *“The shutter came off on the 10th day after purchase! Is the store required to replace it under warranty?”*.
Let's look at how used equipment stores interpret the natural wear of the shutter.
Natural wear vs Hidden defect
- If the mileage upon purchase was 230,000 frames (with a resource of 150k):The store will indicate in the contract that the buyer was informed about the critical percentage of mechanical wear. In this case, the breakdown of the curtains is interpreted as **natural depreciation wear**, not subject to free replacement!
- If the seller misrepresented the mileage or stated “mileage 10,000,” but the EXIF shows 190,000:It's straight consumer fraud! You have a 100% right to a refund or free replacement of the shutter under the law on protection of consumer rights.
What should you do when shopping at a thrift store?
- Request that **the exact `ShutterCount`** number be entered into the warranty card directly on the cash register receipt!
- Take a test frame at the checkout and instantly upload it to our web service to check the EXIF match.
Table of warranty conditions for used photographic equipment stores
| Shutter situation | Legal status assessment | Store solution |
|---|---|---|
| The mileage in the receipt coincided with EXIF (< 50k) | Warranty case (Manufacturer defect) | Free shutter replacement or money back |
| The receipt says 15k, and the EXIF says 200k | Deception / Hidden counterfeit | 100% Refund on claim |
| Mileage indicated 240k (Above normal) | Natural depreciation wear | Denial of free repair |
Are you buying a carcass at a thrift store right now?
Upload a test image to our service - we will extract the mileage from EXIF in 3 seconds!
Check your mileage with your receipt online →